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Welcome to
Bella Support
This site is designed to fix any issues you
may be having with one of our sites. Please take a moment to look
over this list of frequently address issues/problems and if your
problem is not addressed, feel free to
contact us by clicking here.
Username/Password Issues:
If you are unable to login, please check the username
& password you received by email when you first signed up to the
site. Your username/password is case sensitive so be sure you're typing it out
correctly. If you can't recall your username/password, feel free to
login to CCBill's support site here.
If after doing this it still isn't working,
contact us.
Video Help:
If you are experiencing video problems first make sure you have
downloaded the entire video to your hard drive. We offer many formats of videos
in our websites. If you require the proper codecs/drivers, may we
suggest
K-Lite Codec Pack for Windows machines. if you're using an Apple
system, we suggest VLC,
found here for free.
Webcam Video Feed/Chat Help:
To view the live webcam feeds on any of the sites, you need Macromedia Flash Player from
Macromedia / Adobe.
Our sites are part of the Cam Clique webcam network so you will also
have access to the other girl's webcam feeds when their shows are on
(check schedule here) but
this does not give you access to their websites. If you are rude or
behave in a negative manor in the cam chats, your membership may be
revoked. Everything is traced so please behave appropriately.
When you login by clicking the "Chat and View Webcam" link, a new
window will open. On the left side you will see icons for the webcam
feeds. Find the Model's name on the side and click the flash icon or
windows icon depending on what the girl uses. Bryci uses Flash. To
login to the chat room, in the top right corner you'll find register
or login. Choose a new username/password that you'll remember. You
must use a valid email address or it will not work, and no, you will
not be spammed. Register and then head into the Attic (the name of
room 1) and this is where the chats take place. You can always ask
here what type of feed the girl is using (flash or Windows) if
you're unsure.
How to cancel your account:
To cancel your account, you will need to go the official CCbill
website found here. When
there you will require some information so they can confirm it is
you.
It's
something else and you need to reach us!
That's easy, just go here and fill in the
information required. |